LAST UPDATED: 26/11/2017
Information Recorded and Use:
- Personal Information
ECDOMESTICS will have access to third party personal information provided by you as part of using ECDOMESTICS Services such as contacts in your ECDOMESTICS Mail account. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to ECDOMESTICS and solely as part and parcel of your use of ECDOMESTICS Services. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver this one time email.
We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. ECDOMESTICS is not responsible for the Personal Information users elect to post within their testimonials.
- Usage Details
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the ECDOMESTICS services and to help us provide you the best possible service.
- Contents of your User Account
- Financial Information
- Visitor Details
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website.
Accuracy of Data and Your Rights to Make Changes
We do our best to keep your details accurate and up-to-date. To do this, it is necessary for you to provide us with timely information. If your data changes, then you should notify us of those changes so that we can keep your records up-to-date. If you believe that any Personal Information which we have collected about you is inaccurate, incomplete or note up to date please contact us and we will take all reasonable steps to correct it in accordance with the Privacy Act.
We retain the data about you only for so long as reasonably required to meet the purposes for which we have the right to use the information. In this regard, we may indefinitely keep some data relating to circumstances such as when services were made to you, complaints made by you or about you, your follow-up feedback and similar information about any investigation we carried out as a result of a service or services to you.
We will give you access to any of your Personal Information that we hold about you as quickly as possible and within thirty days of any request you make for such information. We may charge for providing this information to you, if permitted by law. In some circumstances we may refuse to give you access to Personal Information and in those circumstances we will explain why.
Access will be denied if:
-we reasonably believe that giving the information would pose a serious threat to the life, health or safety of an individual or to public health and safety;
– providing access would create an unreasonable impact on the privacy of others;
– the request is frivolous or vexatious;
– the request relates to existing or anticipated legal proceedings and is not available by the process of discovery;
– providing access would prejudice negotiations with the individual making the request by revealing our intention;
– access would be unlawful;
– denial of access is authorised or required by law;
– access would prejudice enforcement related activities of an enforcement body;
– access would reveal evaluative information of “a commercially sensitive”, decision making process or information; or
– any other reason that is provided for in the Australian Privacy Principles (APP’s) set out under the Privacy Act.
Tracking Emails to Our Customers & Registered Service Providers
When we send group emails to a selected group such as an email containing a newsletter, we sometimes track who opened the emails and who went so far as to click on any of the hyperlinks. We do this to measure the performance of our Email Campaigns and to improve our response to specific groups’ interest. You do not have to provide us with any Personal Information if you are a visitor to our Website and you may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, you should be aware that by remaining anonymous or by providing a pseudonym, we may be unable to provide services to you or our ability to do so may be affected or limited. We may also be unable to respond to any request particularly if we have a concern in relation to the dissemination of information to an unknown party.
Contents of Emails are Not Secure
When you send an email to us, it travels from server to server as it crosses the Internet. Along the way, server administrators can read what you send. The Email protocol was not built to pass on confidential information. Do not send anything in an email that you would not want to become public knowledge. If you have confidential information to send, send it by mail or by an encrypted file. Do not use our Website or email to send it to us.
We use temporary and permanent cookies to enhance your experience of our ECDOMESTICS Services. Temporary cookies will be removed from your computer each time you close your browser. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1×1 images that are embedded onto a web page to document traffic and for website analytics without collecting any Personal Information.
Links from our website
With whom we share Information
How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing ECDOMESTICS Services to you and are bound by confidentiality obligations.
Your Choice in Information Use
Credit related information
Where we provide services to you on credit (that is, where you will pay for those services after we start providing them to you), we may be a credit provider for the purposes of the Privacy Act.
We may collect, hold and use certain credit related information about you. We will generally only obtain this information from you. We do not collect or exchange information with credit reporting bodies and other credit providers. We use credit related information to assist us in determining whether we will provide or continue to provide services to you on credit and to manage our relationship with you. Credit related information includes your name and contact details, your credit history, (including any repayments or late repayments you have made), any credit rating or credit assessment score that we calculate and details of any credit related court proceedings or insolvency applications that relate to you.
We will securely store all credit related information that we collect or hold about you in accordance with the procedures described below.
Unless otherwise required by law, we only disclose your credit related information to third parties in limited circumstances permitted by the Privacy Act. We may disclose your credit related information to parties that provide credit related services to us such as debt collectors, credit management agencies, advisers and our agents. We may also disclose your credit related information to a third party that you or we request act as a guarantor in relation to any credit provided to you. Other circumstances where we may disclose your credit related information include using and disclosing credit related information that we hold about you in relation to any access or correction requests that you make to us, any complaint that you make, as required by law or the order of a court or tribunal and where you otherwise expressly consent to the use or disclosure.
Investigation of Illegal Activity
Notification of Changes
We provide the capacity for users to post feedback about our services and specific functionality in a public space on the website. This information is publicly available to all users of these forums and visitors to ECDOMESTICS. We require registration to publish information, but given its public nature, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as ECDOMESTICS is not responsible for the Personal Information users elect to disclose. We reserve the right to screen these messages to ensure compliance with our policies.